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Managing Your Payroll Outsourcing Services


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The secret to a successful business lies in building trust with the stakeholders and meeting them halfway in all business dealings. Payroll outsourcing services is no exception and considering it as your business partner and an extension of your internal HR team can help establish open and honest communication between you two significantly contributing to the business’s performance.

Payroll management is one of the trickiest functions in an organizational and business perspective where accuracy and timeliness are of paramount importance.

Managing payroll is not just about handing over a paycheque to your employee at the end of the month rather consists of a set of administrative functions including employee benefits, taxation, turnover, incentives, etc which are often complex, cumbersome, and stressful.

Payroll outsourcing services offer multiple benefits and are

  • Saves time.
  • Ensures tax remittance correctly and on time.
  • Other value-added services.
  • Comprehensive reporting with elaborate information.
  • Ensures timely compliance of revised regulations of the pension plan, insurance, etc.
  • Saves money.
  • Ensures minimum Employee grievances.
  • Easy access to the latest technology.
  • Ensures Smaller carbon footprints with reduced paperwork.
  • Review and Analysis of data for strategic planning.

Besides maintaining trustworthy business relationships, efficient management of payroll outsourcing services also includes the following.

  • Deciding on the point of contact for payroll service providers within your organization with clearly defined responsibilities can go a long way in bringing success for your payroll outsourcing. There should be someone authorized to have a strategic relationship with the vendor and preferably be someone from the payroll function with one to one relationship with the service provider’s representative responsible for the overall account of your company.
  • Ensuring free and open communication with regularly scheduled meetings is also necessary with the respective point of contact. While the day-to-day contacts meet regularly on a weekly or fortnightly basis to keep a tab on the current payroll issues and immediate action plans, the strategic top-level contacts can meet every month suggesting future improvement programs on customer’s account performance, customer service issues, if any including plans for forthcoming changes to the account. Top management executives should also meet at prescribed intervals usually once in six months for account review meetings focused on the company’s key policy changes, M&A, etc. including new value-added offerings and any technological up-gradation from the payroll outsourcing services.
  • Tracking and Validations of invoices are critical for ensuring financial compliance and business transparency with your vendor. For global payroll vendors, fluctuating exchange rates can significantly change the bill of expenses needing careful monitoring and validation of invoices.
  • Reviewing value-added services from your vendors is important and needs to be reviewed on a scheduled frequency between the top management of two partners. Staffing, training, technological innovations including accounting could be potential areas where your payroll outsourcing services can actively contribute.
  • Conducting periodic performance and focus reviews through Service Level Agreements and Key Performance Indicators are is mandatory to ensure satisfactory compliance with and adherence to documented agreements and performance metrics and necessary corrective and preventive actions required for payroll outsourcing services.
  • Signing a non-disclosure agreement with your payroll vendor is often necessary considering the privacy and confidentiality of payroll data and to safeguard it from being stolen.

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